Last updated: September 26, 2026
30-Day Money-Back Guarantee
We want you to love your Luxelle. If you're not happy with it for any reason, contact us within 30 days of delivery and we'll make it right.
How to request a refund
- Email support@luxellebody.com within 30 days of your delivery date.
- Include your order number and a short note on why Luxelle wasn't right for you.
- We may ask for a photo of the device to confirm your order.
Once approved, your refund goes back to your original payment method within 5–10 business days, depending on your bank.
Do I need to send it back?
No, unless we specifically ask you to. If we do, we'll send you instructions.
Damaged or defective items
If your device arrives damaged or stops working within 30 days of delivery, email us within that window with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund, whichever you prefer.
Things to know
- The guarantee is limited to one per customer and household.
- Refunds cover the product price. Shipping is free, so there are no shipping charges to refund.
- Orders that haven't shipped yet can be cancelled for a full refund. Email us as soon as possible.
- Please contact us before opening a dispute with your bank. We can almost always resolve things faster directly.
Contact: support@luxellebody.com